Controller: NEO BİLİŞİM TEKNOLOJİLERİ VE MEDYA YAPIM A.Ş.
Assembly Ferko Signature, Esentepe Mah. Büyükdere Cad. No:175/7, Şişli/İstanbul, Türkiye
support@neocodinghub.com
Wholy provides nutrition and wellbeing tracking through WhatsApp. We receive your phone number, preferred name shared during introduction, language and service requests electronically to communicate and provide the requested service (KVKK Art.5/2(c); GDPR Art.6(1)(b), where applicable). Notice and consent records support legal obligations and legal claims (KVKK Art.5/2(ç), (e)).
After consent, messages, images, age/date of birth, height, weight, activity, meals, goals and health context support personalised tracking and replies. Optional personalisation relies on consent (KVKK Art.5/1; GDPR Art.6(1)(a)). Wholy is not a medical diagnosis or treatment service.
Health context and measurements used to assess health may be sensitive data. Processing relies on explicit consent (KVKK Art.6/3(a); GDPR Art.9(2)(a), where applicable). Reading this notice or starting a chat is not consent. Before consent, Wholy does not archive incoming message contents or send them to AI; message delivery still uses WhatsApp infrastructure.
You can decline. Send “withdraw consent” to stop personalised tracking, AI processing and reminders. Withdrawal does not invalidate earlier lawful processing. Send “delete my data” to request deletion of existing records.
Authorised staff can access records to provide support and handle requests. Meta WhatsApp Business Platform delivers messages, Google Cloud/Firebase stores records, and the configured AI provider (Microsoft Azure OpenAI or Google Gemini) processes messages/images for replies. We do not sell personal data. Disclosures to authorities require an applicable legal obligation.
Processing may involve international transfers depending on provider locations. Transfers require a separate valid mechanism under KVKK Art.9 and, where applicable, GDPR Chapter V. Health consent alone is not authorisation for routine international transfers. Contact us for provider, region and safeguard details.
Active service records support ongoing tracking. Sign in to your account panel with the code sent to your WhatsApp number. Select “Hesabımı ve bilgilerimi sil” (Delete my account and information) and confirm permanent deletion. Requests in chat direct you to this panel. The active application database account, profile, conversations, tracking and consent records are removed, and reminders stop. Success is reported only after completion. We do not keep a supposedly anonymous copy of your individual profile or chat.
This does not erase your own WhatsApp chat. Independent provider records and any backups are not necessarily erased at the same time; their scope and retention require separate assessment. If retention is legally required, the specific data, reason and duration will be explained on request.
You may request information on processing, purposes, recipients and international disclosures, access, correction, eligible erasure and notification to recipients; object to adverse solely automated analysis and seek compensation for unlawful processing under KVKK Art.11. Contact us in this WhatsApp chat or at the email/postal address above. Proportionate identity verification may be required. KVKK requests are resolved within 30 days, subject to applicable request procedures.
Where GDPR applies, you also have applicable rights to restriction, portability, objection and a complaint to a competent supervisory authority. Requests normally receive a response within one month; any lawful extension and its reason will be communicated within that period.
Sürüm / Version: 2026-10-12-1